Balham Carpet Cleaning Terms and Conditions
These Terms and Conditions set out the basis on which Balham Carpet Cleaning provides carpet, rug, upholstery and related cleaning services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
Customer means the person, company or organisation that requests and pays for the services.
Company means Balham Carpet Cleaning, the provider of the services.
Services means any carpet, rug, upholstery, soft furnishing or related cleaning or stain removal services supplied by the Company.
Premises means the property or location where the Services are to be carried out.
Technician means an employee, contractor or representative of the Company who carries out the Services.
2. Scope of Services
The Company provides professional carpet, rug, upholstery and fabric cleaning, stain and odour treatment, and related services within its service area. All Services are subject to availability and to an assessment of the Premises and items to be cleaned.
The Company reserves the right to decline or discontinue Services where, in its reasonable opinion, the job is unsafe, access is unsuitable, the items are not reasonably cleanable, or the Customer has failed to disclose relevant information regarding the condition or composition of items to be cleaned.
3. Booking Process
3.1 Bookings may be requested by the Customer via the Companys accepted communication channels. A booking is not confirmed until it has been expressly accepted by the Company and a date and time have been agreed.
3.2 When placing a booking, the Customer must provide accurate and complete information, including the address of the Premises, type and approximate size or number of items to be cleaned, access details, parking information, and any particular concerns such as heavy staining, pets or previous damage.
3.3 The Company may provide an estimated quote based on the information given at the time of booking. This quote may be revised on site if the information provided was incomplete or inaccurate, or if the actual condition or size of the items materially differs from that described.
3.4 The Customer must ensure that a responsible adult is present at the Premises throughout the appointment, unless otherwise agreed in advance.
4. Pricing and Quotations
4.1 Prices are generally based on the type, size and condition of carpets, rugs, upholstery or other items to be cleaned, together with the location and any special requirements.
4.2 Any prices or quotations given before an on-site inspection are estimates only, based on the description supplied by the Customer. The final price will be confirmed prior to the commencement of the Services once the Technician has assessed the work.
4.3 If the Customer declines to proceed after the final price is confirmed on site, the Company reserves the right to charge a call-out fee to cover its reasonable travel and administrative costs.
4.4 All prices are quoted in pounds sterling unless otherwise stated. Prices may be subject to change from time to time. The applicable price will be that agreed at the time of booking or confirmation, subject to any on-site adjustments agreed with the Customer.
5. Payment Terms
5.1 Payment is due in full on completion of the Services unless otherwise agreed in writing prior to the appointment. For some bookings, a deposit may be required to secure the appointment.
5.2 The Company accepts the forms of payment notified to the Customer at the time of booking or on the invoice. The Company is not obliged to accept any particular payment method and may update accepted payment methods from time to time.
5.3 Where the Customer is a business or managing agent, the Company may at its discretion agree to invoice the Customer, in which case payment shall be due within the period stated on the invoice. In the absence of such a statement, payment shall be due within seven days of the invoice date.
5.4 If payment is not received by the due date, the Company may charge interest on the overdue amount at the statutory rate and may suspend or cancel any further Services to the Customer. The Customer shall be liable for all reasonable costs of recovery, including any third-party collection costs.
6. Cancellations and Rescheduling
6.1 The Customer may cancel or reschedule a booking by giving the Company notice via an accepted communication channel.
6.2 If the Customer cancels or reschedules more than 48 hours before the scheduled appointment time, no cancellation fee will normally be charged.
6.3 If the Customer cancels or reschedules within 24 to 48 hours of the scheduled appointment time, the Company reserves the right to charge a partial cancellation fee to cover allocated time and administrative costs.
6.4 If the Customer cancels or reschedules with less than 24 hours notice, or if the Technician attends the Premises and is unable to gain access or commence work for reasons within the Customers control, the Company reserves the right to charge a call-out fee or up to the full value of the booked Services.
6.5 The Company may cancel or reschedule if it is unable to attend due to reasons beyond its reasonable control, including but not limited to illness, vehicle breakdown, extreme weather, or events affecting safe access to the Premises. In such circumstances, the Company will offer to reschedule the appointment at the earliest reasonable opportunity. The Company shall not be liable for any losses resulting from such cancellation or rescheduling.
7. Customer Responsibilities
7.1 The Customer must provide safe and reasonable access to the Premises, including where applicable parking or valid parking arrangements. Any parking charges or penalties incurred due to a lack of information or arrangements may be charged to the Customer.
7.2 The Customer shall ensure that the Premises are reasonably clear and accessible, with small items, personal belongings and fragile objects removed from the areas to be cleaned.
7.3 The Customer is responsible for notifying the Technician of any known defects, damage, loose fittings, colour instability, previous cleaning treatments, or manufacturer care instructions for carpets, rugs, upholstery or other items. The Company shall not be liable for damage arising where such information has not been disclosed.
7.4 The Customer shall ensure that children and pets are kept away from machinery, equipment, cleaning products and wet surfaces during and after the cleaning process, until items are fully dry and safe to use.
8. Performance of Services
8.1 The Technician will carry out the Services with reasonable skill and care, using equipment and cleaning solutions considered appropriate for the items and conditions at the Premises.
8.2 While the Company aims to achieve the best possible results, no guarantee can be given that all stains, odours or marks will be completely removed, or that colour or texture changes will not occur. The outcome depends on factors such as the age, type and condition of the fabric or carpet, the nature of the staining, and any previous treatments.
8.3 Estimated drying times are approximations only and can vary significantly depending on ventilation, temperature, humidity, fabric type and level of soiling. The Customer should exercise caution and follow any advice given by the Technician regarding use of the cleaned areas and items.
9. Damage and Liability
9.1 The Company shall take reasonable care to avoid damage to the Premises and items being cleaned. If damage is caused as a direct result of the Companys negligence, the Company shall, at its option, repair the damage, arrange for repair, or provide a fair and reasonable compensation payment, subject to the limitations in this section.
9.2 The Company shall not be liable for:
a. Pre-existing damage, wear, fading, discolouration, shrinkage, pile distortion, loose seams or weak fabrics;
b. Damage arising from defects in materials, construction or installation of carpets, rugs or upholstery;
c. Damage or issues resulting from the Customers failure to disclose relevant information or to follow advice or instructions given by the Company;
d. Any indirect, consequential or purely economic loss, including loss of profit, loss of opportunity, or loss of enjoyment;
e. Any reaction or issue arising from the Customers own cleaning products or treatments applied before or after the Services.
9.3 The Companys total liability for any loss or damage arising from a single incident or series of related incidents shall not exceed the total price paid for the relevant Services, except where liability cannot lawfully be limited.
9.4 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
10. Waste Handling and Environmental Compliance
10.1 The Company shall take reasonable steps to comply with applicable waste and environmental regulations relating to the collection, handling and disposal of waste water and residues generated during the cleaning process.
10.2 Where appropriate, the Company will ensure that waste water is discharged in a lawful manner and will not intentionally dispose of waste in a way that breaches local regulations or causes environmental harm.
10.3 The Customer shall allow the Technician access to appropriate drainage points at the Premises where required. The Customer must not request or require the Company to dispose of waste in a manner that would be unlawful or contrary to environmental regulations.
10.4 Any additional charges relating to specialist or off-site disposal of waste or contaminated materials, where required, will be discussed with the Customer in advance wherever reasonably practicable.
11. Complaints and Remedies
11.1 If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as reasonably possible and, in any event, within 48 hours of completion of the work. The Customer should provide clear details and, if requested, evidence of the issue.
11.2 The Company may arrange to inspect the work and, where appropriate, offer to re-clean the affected area or provide another reasonable remedy. Any re-clean or remedial work will be at the Companys discretion and subject to the nature of the complaint.
11.3 Failure to allow the Company a reasonable opportunity to investigate and, where appropriate, rectify any complaint may limit the remedies available to the Customer.
12. Access, Health and Safety
12.1 The Company reserves the right to withdraw its staff from any Premises where they feel unsafe, threatened or exposed to hazardous conditions, including but not limited to aggressive behaviour, serious hygiene issues, structural hazards or electrical risks.
12.2 The Customer must inform the Company of any known health and safety risks at the Premises prior to the appointment, including any recent contamination incidents or infestations.
12.3 The Customer is responsible for ensuring that electrical power and, where necessary, hot and cold water are available at the Premises for the duration of the appointment.
13. Data Protection and Privacy
13.1 The Company may collect and process personal data relating to the Customer for the purposes of managing bookings, providing Services, processing payments and administering customer relationships.
13.2 The Company will take reasonable steps to keep personal data secure and will not sell or share such data with unrelated third parties except where required for the performance of the contract or required by law.
14. Amendments to Terms and Conditions
14.1 The Company may update these Terms and Conditions from time to time. The current version will apply to each booking at the time it is made or confirmed.
14.2 If changes are made that materially affect existing bookings, the Company will take reasonable steps to notify affected Customers where possible.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the Services, except that the Company reserves the right to bring proceedings in any other court of competent jurisdiction where appropriate.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer relating to the provision of the Services and supersede any prior agreements, understandings or arrangements, whether written or oral.
