Balham Carpet Cleaning Privacy Policy
This Privacy Policy explains how Balham Carpet Cleaning collects, uses, stores and protects personal data relating to our customers and prospective customers within our service area. It is intended to ensure transparency and compliance with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Balham Carpet Cleaning customers and prospective customers in our operating area, including those who contact us to request information, quotations, or to book carpet, upholstery or related cleaning services. It also applies to individuals who interact with us via telephone, in person, by post, or through online contact forms where applicable.
Data Controller
Balham Carpet Cleaning acts as the data controller in respect of the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection law.
Personal Data We Collect
The personal data we collect will depend on how you interact with us and which services you request. We may collect and process the following categories of personal data:
Identification and contact details, such as name, address, property access details, and general contact preferences. Communication data, such as the content of enquiries, messages, feedback, and any correspondence between you and Balham Carpet Cleaning. Booking and service information, such as service requirements, property type and size, preferred dates and times, and notes relevant to the cleaning service. Payment and billing details, such as information required to process payments, billing address, invoices, and transaction records. Technical and usage data, where applicable, such as basic information about how you access and use our website or online contact forms, including the time and date of visits and the pages you view. This may involve the use of cookies or similar technologies where legally permitted.
How We Collect Personal Data
We collect personal data directly from you when you contact us by telephone, in person, or through any online enquiry. Personal data may also be collected when you complete booking forms, confirm an appointment, request a quotation, or provide feedback and reviews. In some cases, we may receive personal data indirectly from third parties who are arranging services on your behalf, such as landlords, letting agents, property managers, or relatives who book a service for you. In such cases, those third parties are responsible for ensuring they have your permission to share your details with us.
Lawful Bases for Processing
Balham Carpet Cleaning only processes personal data where we have a lawful basis under applicable data protection law. Depending on the specific context, we rely on one or more of the following lawful bases:
Performance of a contract: We process personal data when it is necessary to enter into or fulfil a contract with you, such as arranging and delivering carpet or upholstery cleaning services, issuing invoices, and managing your bookings.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing our business operations, responding to your enquiries, improving our services, maintaining records, and protecting our rights and property.
Legal obligations: We process personal data to comply with legal and regulatory obligations, such as accounting, taxation, record-keeping, and responding to lawful requests from public authorities.
Consent: In limited circumstances, we may rely on your explicit consent to process certain types of personal data, for example where required for specific forms of marketing communication or the use of certain optional cookies. Where we rely on consent, you may withdraw it at any time, and we will explain how to do this at the point where consent is requested.
How We Use Your Personal Data
We use personal data for the following purposes:
To provide and manage our services, including processing bookings, delivering cleaning services at your property, confirming appointments, and communicating about changes or updates to your service.
To respond to enquiries, provide quotations, answer your questions about our services, and offer customer support before, during, and after a cleaning appointment.
To manage billing and payments, including generating and sending invoices, processing payments, managing refunds where applicable, and keeping appropriate accounting records.
To improve our services, such as by reviewing customer feedback, monitoring service quality, training staff, and refining our processes and offerings.
To maintain security and prevent misuse, including verifying identities where necessary, protecting our staff and property, detecting and preventing fraud, and enforcing our terms and conditions.
To comply with legal requirements, including tax, accounting and regulatory obligations, and to cooperate with lawful requests from authorities when required to do so.
Data Sharing and Processors
We do not sell your personal data. However, we may share personal data with trusted third parties who act as data processors on our behalf. These third parties process data only in accordance with our documented instructions and for the purposes described in this Privacy Policy. Such processors may include:
Payment service providers who support the secure processing of payments and refunds. Accountants or professional advisers who assist with bookkeeping, accounts and regulatory compliance. IT and business service providers who support the operation of our systems, communication tools, and data storage solutions.
Where we engage data processors, we ensure that appropriate contractual and organisational safeguards are in place to protect your personal data in line with GDPR requirements.
We may also share personal data with third parties where required by law, to respond to legal proceedings or requests from public authorities, or to protect the rights, property, or safety of Balham Carpet Cleaning, our customers, or others.
International Data Transfers
Where any of our service providers or data processors are located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data remains protected to a standard equivalent to that required under UK data protection law. This may involve putting in place legally recognised safeguards such as standard contractual clauses or relying on adequacy regulations where applicable.
Data Retention
Balham Carpet Cleaning retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal, accounting, or reporting obligations. The specific retention period will depend on the nature of the data and the context in which it is processed.
For example, booking records, invoices and payment information may be retained for a number of years to comply with tax and accounting rules. General enquiry correspondence may be kept for a shorter period, unless it leads to a booking or is relevant to a dispute or legal proceeding. At the end of any applicable retention period, personal data will be securely deleted, anonymised, or otherwise disposed of in a way that ensures it can no longer be identified.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures are proportionate to the nature of the data and the risks involved, and may include access controls, secure storage, staff training, and regular review of our data protection practices.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data that we hold about you. Subject to certain conditions and exceptions, these include:
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how it is used.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you be corrected or updated without undue delay.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other lawful basis applies.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as when the accuracy of the data is contested or where you have objected to processing based on legitimate interests.
Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where the processing is required for legal claims.
Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to transmit that data to another controller, where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will revise the date of the most recent update at the end of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Contact and Further Information
If you have any questions about this Privacy Policy, about how Balham Carpet Cleaning processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our official customer communication channels.
Last updated: February 2026
